Account
Order Processing
All orders are processed within 1–2 business days of payment confirmation. Orders placed before 12:00 PM local warehouse time on a business day typically ship the same day.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Shipping Regions, Delivery Times & Costs
We ship from 4 regional fulfillment centers. Your order is automatically routed to the warehouse closest to you.
United States, Canada & Mexico Warehouse: St. Petersburg, Florida, USA Processing time: 1–2 business days Estimated delivery: 2–5 business days after dispatch Shipping cost: Free on US orders over $40. Flat-rate shipping applied at checkout for orders under $40 and for Canada and Mexico.
European Union & Switzerland Warehouse: Almere, Netherlands Processing time: 1–2 business days Estimated delivery: 5–9 business days after dispatch Shipping cost: $10–$22 depending on destination, calculated at checkout
United Kingdom Warehouse: Basingstoke, England, UK Processing time: 1–2 business days Estimated delivery: 7–12 business days after dispatch Shipping cost: Calculated at checkout
Australia, New Zealand & Singapore Warehouse: Prestons, Sydney, Australia Processing time: 1–2 business days Estimated delivery: 7–12 business days after dispatch Shipping cost: Calculated at checkout
Customs & Import Duties
For most countries, all applicable taxes and duties are included in your order total — no additional charges on delivery.
Exception: Switzerland and Norway. Orders to these countries ship from our EU warehouse and may be subject to local customs duties upon arrival. These charges are the customer's responsibility and are not included in the order price.
Returns
We accept returns on unopened, unused items in original packaging within 30 days of delivery. For full details, please see our [Return Policy].
We also offer a 60-Day Money-Back Satisfaction Guarantee: if you use our products daily for 60 days and don't see results, contact us for a full refund. Full terms at froyaorganics.com/pages/guarantee.
Contact
For shipping questions or support, contact us at support@froyaorganics.com. We typically respond within 48 hours.